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HELP
DELIVERY TOPICS - FREQUENTLY ASKED QUESTIONS
-Delivery times vary depending on your location. Normally takes 3-5 Days inside Dhaka and might take longer for outside Dhaka
delivery.
-Yes, once your order is dispatched, you will find a tracking number on the website and also no app. You can use this number to
track the status of your delivery.
-If you're not available to receive the delivery, it will be re-delivered or picked up from a local facility.
-In most cases, you can update the delivery address if your order has not yet been confirmed. Please contact our customer
support team for assistance.
-Shipping fees may apply depending on your location, and any special requirements for the delivery.
-While we do our best to accommodate requests, we cannot guarantee specific delivery dates or times. You can leave a note during
checkout, and we'll do our best to fulfill it.
-We apologize for any inconvenience caused by a delay. Delivery might be delayed due to force majeure events which includes, but
not limited to, political unrest, political events, national/public holidays etc. Please check the tracking information provided
and feel free to contact our customer support team for assistance.
-If your order arrives damaged, please contact our customer support team immediately. We will arrange for a replacement or
refund as appropriate.
-We do not have this facility yet. But we are working on it to provide this in future.
-If your order is lost in transit, please contact our customer support team. We will work with the courier to locate your
package or arrange for a replacement or refund.
-You can cancel a delivery order using the following procedure (contact customer care or read return policy), and there could be
fines involved. -To cancel a delivery order, contact customer care or read the return policy, but there may be fines involved.
PRODUCT RETURNS AND REFUNDS - FREQUENTLY ASKED QUESTIONS
-To initiate a return, log in to your account, go to the 'Support ticket' section. Follow the provided instructions to complete
the return process.
-Our return policy allows for returns within 3 days of the purchase date. The item must be unused, in its original condition,
and with all tags and packaging intact. Please refer to our full return policy for more details.
-Once we receive your returned item, it will be inspected and processed and You will be notified via email once the return is
approved.
-No kindly check before you confirm the order.
-If your item arrives damaged or defective, please contact our customer support team within 48 hours of receiving the product.
-Refunds will be issued to the original payment method used for the purchase. Please allow 10 business days for the refund to
reflect in your account.
-No, we currently don't have that facility.
-If you received the wrong item or your order is incomplete, please contact our customer support team immediately. We will
arrange for the correct items to be sent or issue a refund. If you have any additional questions or concerns about our return
and refund policies, please do not hesitate to contact our customer support team.
PAYMENTS - FREQUENTLY ASKED QUESTIONS
-We accept the following payment methods: a. Credit Cards (Visa, MasterCard) b. Debit Cards c. Bkash d. Nagad e. Rocket f. Cash
on Delivery
-Yes, it is completely safe to enter your payment information on our website. We use industry-standard encryption protocols to
secure your data and ensure a safe transaction.
-Currently, we only support one payment method per order. You may choose the payment method that is most convenient for you
during the checkout process.
-No, we do not store any of your payment information. All transactions are processed through secure third-party payment
gateways.
-Once an order is placed, you cannot change the payment method. If you encounter any issues, please contact our customer support
for assistance.
-There are several reasons why a payment may be declined, such as insufficient funds, incorrect card details, or a security
block by your card issuer. Please double-check your information or contact your bank for further assistance.
-No, there is no minimum order amount for credit/debit card payments. You can use your card for any order amount.
-Yes, you can request a refund as per our refund policy. Please review our policy for more details on eligibility and process.
-No, we do not share your payment details with any third parties. Your information is kept strictly confidential and used only
for processing your order.
-Occasionally, we may offer promotions or discounts for specific payment methods. Keep an eye on our promotions page or
subscribe to our newsletter for updates. This FAQ section is designed to address common questions related to payments on the
website. If customers have additional queries, they are encouraged to reach out to customer support for further assistance.
TECHNICAL ISSUES - FREQUENTLY ASKED QUESTIONS (FAQ)
-First, ensure you're using the correct username and password. If you've forgotten your password, use the 'Forgot Password'
option to reset it. If the issue persists, contact our support team.
-Slow loading times can be due to various reasons, including internet connectivity issues, server problems, or high traffic. Try
refreshing the page or restarting the app. If the issue persists, check your internet connection or contact your service
provider.
-Double-check your payment details and ensure they are entered correctly. If the issue persists, try a different browser or
device. If the problem continues, contact our support team for further assistance.
-Check your spam or junk folder, as sometimes emails can be mistakenly filtered. Ensure you've provided the correct email
address in your account settings. If the issue persists, contact our support team to verify your email address.
-Ensure your device's operating system and the app are up-to-date. Clear cache and temporary files, and restart your device. If
the issue persists, uninstall and reinstall the app. If the problem continues, contact our support team for further
troubleshooting.
-Ensure the files meet the specified format and size requirements. Check your internet connection and try again. If the issue
persists, try a different browser or device. If the problem continues, contact our support team for assistance.
-Error messages may indicate incorrect or incomplete information. Double-check the details provided and follow any on-screen
prompts. If the issue persists, contact our support team for guidance.
-Refer to our Help Center or Knowledge Base for step-by-step guides. If you can't find a solution, contact our support team with
specific details about the issue you're facing.
-Account restrictions can occur due to security measures or policy violations. Contact our support team to request assistance in
resolving the issue and regaining access to your account.
-Immediately change your password and enable two-factor authentication if available. Contact our support team to report the
issue and take necessary steps to secure your account. This FAQ section addresses common technical issues users may encounter
while using the website, app, or their account. If you need further assistance, please don't hesitate to contact our support
team.
PRODUCT & STOCK MANAGEMENT - FREQUENTLY ASKED QUESTIONS (FAQ)
-To add a new product, log in to your account and navigate to the 'Dashboard' section. Navigate to “Shop Settings” then
“Products” then Click on 'Create New Product' and fill in the required details such as product name, description, price, and
quantity.
-Yes, you can edit product details. Find the product in your Shop Settings, click on it, and edit your changes. You can then
make the necessary changes and click save.
-In the 'Shop Settings' section, you can Select categories or tags to organize your products.
-To track stock levels, go to the 'Shop Settings' section then navigate to Stocks. Each product will display its current
quantity in stock.
-If a product goes out of stock, it will be marked as unavailable for purchase on your website. You can choose to allow
backorders or temporarily hide the product until it's back in stock.
-When adding a product, you can set up variants by specifying options like size, color, etc. Each variant can have its own
price, quantity.
-To delete a product, go to the product's details page and click on 'Delete.' Please note that this action is irreversible and
the product's data will be permanently removed.
-You can track product sales and performance in the 'Reports' section. This provides insights into which products are popular,
helping you make informed decisions about your inventory.
-Yes, you can set up discounts or promotions for individual products. Navigate to the product's details page and look for the
'Discount' or 'Promotions' section. This FAQ section provides information about adding, editing, and managing products, as well
as handling stock levels and variants. It also covers features like importing/exporting data, monitoring product performance,
and setting up discounts.
PRIVACY AND SECURITY - FREQUENTLY ASKED QUESTIONS (FAQ)
-We take your privacy seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect
your personal information.
-Yes, we use industry-standard encryption to protect your payment information. Your details are never stored on our servers.
TERMS AND CONDITIONS
For a comprehensive understanding of our website's terms and conditions, please refer to our Terms of Use. This Help Center provides
detailed information for users, covering account creation, listing items, searching, contacting sellers, making payments, tracking
orders, returns, reviews, and more. It also includes contact details, privacy and security information, and links to the website's
policies.